Groups

What is a group

A group is an encrypted conversation thread within your organisation. All messages in a group are end-to-end encrypted. Groups are useful for sub-teams, projects, or topics where a subset of your members need to collaborate.

Creating a group

Click Create Group in the portal. Enter a group name (required). You can add members at creation time, or leave the members field empty and add them later. Click Create.

Adding and removing members

Click on a group name to view its members. Click Add Member to include existing organisation members in the group. Click Remove next to a member to remove them from the group.

Only members who are active (approved devices) can be added to a group. Removing a member from a group does not revoke their organisation access; they simply cannot see new messages posted to that group after removal.

Who can send in a group

Any member of the group can send messages and files in that group thread.

Groups vs broadcasts

• Groups are ongoing conversation threads for sub-teams. All group members can send and receive messages within that thread.
• Broadcasts are one-way announcements sent by an organisation administrator to all approved members simultaneously. Members cannot reply to a broadcast.

Choose a group for collaboration and discussion; use a broadcast for announcements to the entire organisation.

Deleting a group

Click the menu icon (three dots) next to a group name and select Delete Group. Existing messages remain on the devices of members who received them, but no new messages can be sent in that group after deletion.